We serve the community
with hands-on, individually
considered treatment.
Our modern, full-service clinic makes it easy and comfortable for patients to come and receive treatment. You can trust our highly trained and experienced service providers specializing in manual therapy-based practice but also offering many options for treatment thanks to our commitment to ongoing education, learning about the most up-to-date practices and techniques.
Paul Conzatti
Co-Founder & Physiotherapist
BSc Kinesiology, MPT, FCAMPT, CGIMS
Paul Conzatti
Paul specializes in treating a wide variety of conditions from sports injuries, to post-surgical rehab, to weekend warrior repetitive strains and sprains. He holds a BSc in Kinesiology and a Masters of Physical Therapy obtained from SFU and UBC, respectively. He is also a fellow of the Canadian Academy of Manipulative Physiotherapy (FCAMPT). Paul has extensive post-grad manual therapy training that prepared him for in-depth and specific spinal manipulations, and he is also a Certified Gunn Intramuscular Stimulation (CGIMS) practitioner. He is well-versed in temporomandibular joint dysfunction, sport/kinesiology taping, myofascial release, and dynamic neuromuscular stabilization core training.
Paul has deep roots in the community, having grown up in the Tri-Cities playing volleyball, basketball and soccer. He still lives here, raising his family and serving the community of Port Coquitlam. He has worked with several local teams, including the Coquitlam Senior Men’s Adanacs and Douglas College Royals Volleyball. He has volunteered at the National Beach Volleyball Championships and BC High School Provincial Volleyball Championships. He continues to be an active leader with the Coquitlam Ducks Volleyball Club, where he coaches and serves on the administrative board, dealing with equipment and the overall health and wellness of club members. He organizes injury prevention programs and teams up with other professionals to help the club’s athletes reach their full potential.
Email: [email protected]
Kristen Hoffman
Co-Founder & Physiotherapist
BSc Kinesiology, MPT, CAFCI, CGIMS
Kristen Hoffman
Co-owner of Riverwood Physiotherapy Clinic, BSc Kinesiology, MPT, CAFCI (acupuncture), IMS practitioner (CGIMS) Kristen graduated from the Master of Physical Therapy program at the University of British Columbia in 2008. She obtained a Kinesiology degree and certificate in Health and Fitness from SFU in 2006. Her areas of expertise include sports and orthopedic injuries with a special interest in shoulder and knee injuries, post-surgery rehabilitation, acupuncture and IMS. Kristen has completed courses in advanced manual therapy techniques, which include Mulligan courses and the Orthopedic Level 3 Upper and Lower Quadrant courses. She has also completed courses in K-taping™, advanced shoulder rehabilitation and has achieved her certification in Gunn Intramuscular stimulation (IMS) as well as acupuncture certification through the Acupuncture Foundation of Canada Institute. Kristen also has a strong background in personal training and exercise prescription, including pre-and post-natal fitness.
Kristen has volunteered for many teams and sporting events, including the Greyhounds Master Track and Field Club, World Police and Fire Games, the North American Police Soccer tournament, the Burnaby Lakers Lacrosse club, and the SFU women’s volleyball team and men’s field lacrosse team. Kristen enjoys treating athletes from a wide range of sports, such as lacrosse, soccer, hockey, basketball, dancing, gymnastics, field hockey and running.
Kristen’s treatment philosophy is to maintain a balance of fun, variety and patient-focused goals in rehabilitation. Using a blend of manual therapy, needling and personalized exercises, Kristen helps her clients to optimize their performance and get back to their desired activities quickly. She is well-liked by her patients, who appreciate her thoroughness, easygoing approach and quick sense of humour.
Kristen grew up in Burnaby but moved to the Tri-cities in 2009 after falling in love with the beauty and proximity of the trails, lakes and mountains here. She lives in Port Coquitlam with her husband and two busy young girls that keep her on her toes. In her spare time, Kristen enjoys cooking and baking, knitting (and generally being pretty crafty), and staying active by doing yoga, hiking and spinning!
Email: [email protected]
Darrien Cantelo
Physiotherapist
BSc Athletic Training, MScPT
Darrien Cantelo
As a former athlete, Darrien realized at a young age how important strength training can be. This developed into the desire to help people move their bodies the best way they can. Darrien has experience with many different populations and has special interests in paediatrics, chronic pain, injury prevention, women’s health and exercise based interventions. Darrien understands that pain is likely caused by a number of factors, between her hands on skills, personalized approach and exercise interventions, she will help you to feel and move better.
Darrien was born and raised in rural Manitoba, and has been enjoying the warmer life in BC. When not in clinic, you will find Darrien keeping active by playing volleyball, working out or on a snowboard during the winter months.
Paulina Banak
Registered Massage Therapist
BSc Health Sciences
Paulina Banak
Paulina obtained her Bachelor’s in Health Sciences from Simon Fraser University and has worked in busy medical and integrative clinics throughout the lower mainland. She then went on to graduate from the West Coast College of Massage Therapy. She has always enjoyed learning about the human body and looking at wellness through a holistic lens.
Paulina uses techniques such as myofascial release, Swedish massage, trigger point release, joint mobilization and active/passive stretches depending on her patient’s needs. She believes there is a connection between mind and body and enjoys incorporating relaxation techniques to promote a therapeutic calming effect on the nervous system.
When she is not working, Paulina likes to fill her time with family and friends, reading, traveling, yoga, spin classes, and hiking the local mountains with her two dogs.
Judy Munday
Registered Massage Therapist
BSc Kinesiology
Judy Munday
Judy graduated from West Coast College of Massage Therapy in 2021. Before completing her Massage Therapy program, she received her Bachelor of Science in Kinesiology from Simon Fraser University, with a concentration in Active Health and Rehabilitation.
Judy has a passion for helping people maximize their recovery, whether it be regaining strength and function after an injury, or decompressing after a long day. She believes in patient-centered care and will work diligently to find a treatment plan that works best for you and your needs.
Outside of work, Judy loves all things outdoors: hiking, rock climbing and cycling to name a few. She is happiest at the top of a mountain taking in the beautiful views.
Fraser
Director of Tail Wagging
Schedule Your Session Today
Our Community
A proud sponsor of the Facebook group #TCMG (Tri-cities mom group) which provides food hampers to families in need in the Tri-cities. Our clinic collects food donations year-round for this cause.
Look for the donation’s bin in our front entrance to drop off non-perishable food and toiletries.
Follow TCMG on Facebook:
#TCMG Tri Cities Moms Group
A Gold sponsor of the Ducks Volleyball Club, providing our knowledge and skillset to develop a club-wide warm-up and strengthening program, annually.
Our practitioners have experience with volleyball and can cater to athletes with in-clinic specific assessment and treatment for their sport.
A proud sponsor of the TriCity Titans Softball U11 and U13 teams. Riverwood has provided a financial donation for equipment.
Our clinic also organizes warm-up and strength routines for the teams to do before each practice and game.
Follow the Titans on Instagram
@tricitytitansfastpitch
Frequently Asked Questions
The assessment and treatment to help people restore, maintain and maximize their strength, function, movement and over-all well-being. Physiotherapists understand how the body works and specialize in hands-on techniques and exercise prescription to prevent injuries, rehabilitate existing injuries and promote health and fitness.
Please arrive 10 minutes early to confirm your contact information and sign a consent form. Your physiotherapist will take a thorough history before performing a physical assessment and explain our findings and options before answering any questions. Treatment begins on your first appointment.
Please be sure to wear clothing appropriate for assessing and treating the injured area. If you have a lower back, hip or knee injury please wear or bring shorts with you. If you have a upper back or shoulder injury please wear a loose fitting t shirt or tank top. You may be asked to remove your shirt for your physiotherapist to more accurately assess and treat your upper body injury, we will provide you with a hospital gown in this case.
Absolutely not! Physiotherapy is suitable for people of all ages and fitness levels. We will work with you no matter where you are at to find appropriate treatment options and exercises.
Physiotherapists are primary care providers and do not require a doctor’s referral, however some extended health insurance plans may require one to reimburse the costs of the appointment. Check with your insurance provider to confirm before your first appointment if you are unsure.
If you need to cancel your appointment we ask that you provide at least 24 hours notice or you will be charged for the full amount of your appointment. You may cancel your appointment online or by calling 604-373-7773. If you are sick or have a last-minute emergency please call the office to reschedule at no charge.
In most cases, your physiotherapist does not need the results of your diagnostic test unless you are concerned that you have a bone fracture. The test results are not required for determining the appropriate initial treatment plan as physiotherapy treatment is based on improving your primary complaints (pain, loss of range of motion, etc). Diagnostic tests are mainly required for making surgical decisions but can help confirm the problem. We are also happy to go over what the results mean with you, so please bring reports with you if you have them.
This is a difficult question to answer as no one’s injury presents exactly the same and healing can take place at different rates. Treatment response is affected by the nature of the injury (acute vs chronic), the ability to modify aggravating activities and the complexity of the injury. The rate of recovery is also affected by a client’s age, motivation, occupation, activities, etc. Frequent re-assessment is necessary to evaluate the effectiveness of the treatment interventions and to progress the plan appropriately. Treatment should only continue as long as they are still helping. The physiotherapist should be able to provide a “ballpark” time frame and the number of treatments required after the initial assessment.
Yes, we accept WorkSafeBC claims and ICBC claims. You will need to have a claim number and date of injury/accident.
All of the physiotherapists are registered with the College of Physical Therapists of BC and have obtained a Masters degree in Physical Therapy. In addition, they have completed many post-graduate courses in a variety of areas such as manual therapy, acupuncture, Gunn IMS, etc.
Initial assessments and subsequent visits are booked for 30 minutes one-on-one but allow for up to 45 minutes from start to finish.
Here is a list of abbreviations and what they mean, since these are often thrown around. Some common abbreviations:
MPT: Masters of Physical Therapy
GunnIMS: Intramuscular Stimulation, form of dry needling developed by Dr. Chan Gunn
FCAMPT: Fellow of the Canadian Academy of Manipulative Physiotherapy (Further education and practical experience leading to proficiency in spinal and peripheral manipulations)
RMT: Registered Massage Therapy/Therapist
CAFCI: Certificate of the Acupuncture Foundation of Canada Institute
BSc.Kin: Bachelor of Science, Kinesiology
